Can’t log into my account!

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  fsusk002 · Member · Dec 27, 2020 at 7:54 pm

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  My website does not appear on my account, even though I have paid for the Premium plan I can only see a free version! Also I cannot contact any support! Would appreciate your help!

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  fstat · Staff · Dec 28, 2020 at 1:26 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

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  fsusk002 · Member · Dec 29, 2020 at 8:22 am

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  The domain is kulturhaus.world

  Thanks

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  staff-mckluskey · Staff · Dec 29, 2020 at 9:13 am

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  Thanks for the URL. It looks like you’re logged in to another account; that’s why you don’t see your site.
  Please log out and log back in using the email address where your purchase receipt was sent.

  If you’re having problems with that, you can check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/.