Can’t log into my account to update my domain name which is about to expire

  • Unknown's avatar
    remedyleader7cae5fad29 · Member ·

    I cannot renew my product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard. It won’t accept my email nor my username

    Letter from WordPress:
    ‘Dear RB,

    This email is to notify you that the following product(s) is set to expire on the date(s) listed:

    remedyresources.me – 8/14/2019

    ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we send this renewal notice before a domain’s expiration date. Please note: If auto-renew is enabled for your product(s), we’ll automatically attempt to process a renewal for you before the expiration date(s).

    You can renew your product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard.

    NOTE: For certain TLDs, if renewals are not processed in the proper respective time frame, redemption fees may be applied and/or your domain name may be placed on non-renewal status.

    If you have any questions or concerns, please don’t hesitate to can get in touch with our Happiness Engineers via our contact form.

    Thank you for using WordPress.com!

    Sincerely,
    WordPress.com’

  • fstat · Staff ·

    Hi there,

    Looks like that domain is owned by a different account that’s associated with another email address. Please follow our Account Recovery guide to gain access to it:

    Recover Your Account

  • The topic ‘Can’t log into my account to update my domain name which is about to expire’ is closed to new replies.