Can’t log into my website. What can I do?

  • Unknown's avatar
    yanztsai · Member ·

    Can’t log into my website. What can I do?

    I use bluehost for log in wordpress, but now i can’t log in, and it shows ‘ERR_SSL_VERSION_OR_CIPHER_MISMATCH’

    and here are debug.log file information from bluehost, can anyone figure out what’s the problem?

    [30-Aug-2022 19:51:13 UTC] PHP Warning: include(/home1/nylifeho/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/composer/../endurance/wp-module-data/src/Helpers/Plugin.php): failed to open stream: No such file or directory in phar:///usr/local/bin/wp/vendor/composer/ClassLoader.php on line 571
    [30-Aug-2022 19:51:13 UTC] PHP Warning: include(/home1/nylifeho/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/composer/../endurance/wp-module-data/src/Helpers/Plugin.php): failed to open stream: No such file or directory in phar:///usr/local/bin/wp/vendor/composer/ClassLoader.php on line 571
    [30-Aug-2022 19:51:13 UTC] PHP Warning: include(): Failed opening ‘/home1/nylifeho/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/composer/../endurance/wp-module-data/src/Helpers/Plugin.php’ for inclusion (include_path=’/usr/local/cpanel/3rdparty/php/74/lib/php:/usr/local/cpanel/3rdparty/php/unversioned/php:.’) in phar:///usr/local/bin/wp/vendor/composer/ClassLoader.php on line 571
    [30-Aug-2022 19:51:13 UTC] PHP Fatal error: Uncaught Error: Class ‘EnduranceWPModuleDataHelpersPlugin’ not found in /home1/nylifeho/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/endurance/wp-module-data/src/Listeners/Plugin.php:139
    Stack trace:
    #0 /home1/nylifeho/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/endurance/wp-module-data/src/Listeners/Plugin.php(121): EnduranceWPModuleDataListenersPlugin->updated(Array)
    #1 /home1/nylifeho/public_html/wp-includes/class-wp-hook.php(307): EnduranceWPModuleDataListenersPlugin->installed_or_updated(Object(Plugin_Upgrader), Array)
    #2 /home1/nylifeho/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #3 /home1/nylifeho/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #4 /home1/nylifeho/public_html/wp-admin/includes/class-plugin-upgrader.php(371): do_action(‘upgrader_proces…’, Object(Plugin_Upgrader), Array)
    #5 phar:///usr/local/bin/wp/vendor/wp-cli/extension-command/src/WP_CLI/CommandWithUpgrade.php(430): Plugin in /home1/nylifeho/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/endurance/wp-module-data/src/Listeners/Plugin.php on line 139

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, can you get in touch with Bluehost? The errors mention their code, so they’ll probably be your best first bet.

    Going forward, these forums are for the sites hosted here on our servers. If you use other hosting, there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions about our services!

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