Can’t Log Into Site

  • Unknown's avatar
    chezbonnefemme · Member ·

    help! When I go to log into my WordPress site, I only an error message and a blank screen. Here’s what it says:

    Warning: require(/nfs/c12/h04/mnt/221107/domains/chezbonnefemme.com/html/wp-includes/class-wp-paused-extensions-storage.php): failed to open stream: No such file or directory in /nfs/c12/h04/mnt/221107/domains/chezbonnefemme.com/html/wp-settings.php on line 40

    Fatal error: require(): Failed opening required ‘/nfs/c12/h04/mnt/221107/domains/chezbonnefemme.com/html/wp-includes/class-wp-paused-extensions-storage.php’ (include_path=’.:/usr/local/php-7.3.11/share/pear’) in /nfs/c12/h04/mnt/221107/domains/chezbonnefemme.com/html/wp-settings.php on line 40

    What do I do now?

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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