cant log on

  • Unknown's avatar
    shaneseafood · Member ·

    everytime i try to log on to the wp-admin site i get this error:
    Sorry, you are not allowed to access this page.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    That error would indicate you’re trying to access WP-Admin for a site where you’re not added as a user.

    Can you please provide the exact link where you’re trying to log in so we can check?

    If you’re speaking of the Jetpack-connected site in your account, https://thebladerunner.com.au/, note that your WordPress.com login details won’t work there unless you have Jetpack’s SSO feature enabled. The admin login credentials for that site is completely separate from your WordPress.com account credentials, and is stored directly in that site’s database on your hosting provider’s servers.

    If you don’t have those credentials any more, please see the open source WordPress software’s instructions how to reset the password here:

    https://codex.wordpress.org/Resetting_Your_Password

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