Can’t log on to my account (2FA Verification code via SMS is not sent)

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  bazzayu · Member · Aug 20, 2024 at 5:06 am

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  I can’t log on to my other account (am using this really old and long dormant account to post this).

  I have my user and password correct, and my email and phone number is updated. Yet, when I try to log on, WordPress returns a “Enter the code from the text message we sent you,” which I never receive. Last two digits of phone number are correct.

  I also checked my SMS history, last successful verification code sent to me was May of this year, and I am 100% sure that the number WordPress has on file is correct.

  Next, I have no idea what the backup codes are. I signed up I believe in 2010, and I doubt they already provided you with backup codes then. And if yes, then I would’ve lost them already.

  What’s funny is that I am able to change my password using the forgot my password link, but still am unable to log on to my account because I am not receiving my verification code via SMS.

  Can anyone help? Thanks!