Can’t login on specific computer

  • Unknown's avatar
    chrisvdhogen · Member ·

    Hi there, nobody seems to be able to help me out, so I turn here as a last resort.
    I can’t login to my wordpress site on my laptops in the house. Other people can login with my credentials from anywhere, I can login on my phone (on house wifi) but not on my two laptops. I tried a hotspot from my mobile provider to see if it was ip-related, but that didn’t change anything either.

    I cleared my browser cookies and cache and tried multiple browsers, to no avail.
    the only thing happening is that the page just get refreshed/fields emptied after hitting the login button.

    Anyone ever had this?

    Site: https://seniorenraadsv.nl.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    steholmesshop · Member ·

    This exact thing has started happening to me. I can login on everything but my laptop.

    I have:

    Cleared cookies and cache.
    Reset my password
    Tried logging in with a new user
    Tried multiple browsers
    Run CCleaner and restarted my computer (as instructed by Bluehost)
    Bluehost refreshed the server too

    Still no joy unfortunately.

    Who hosts your site?

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    Your site at seniorenraadsv.nl is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted elsewhere.

    Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

    The WordPress.org forums are also a great resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

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