Can't Login to Website
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Hello,
I am trying to understand why my website isn’t working. I’m able to log in to see the Dashboard, but I can’t see anything wrong. When I try to click on any of the “Support” or “Help” links, I am sent to WordPress.org and when I use my credentials to log in – it says that I don’t have an account.
I am logged INTO my account and clicking on “support” to even arrive at the support page.
Why can’t I log in? How am I supposed to access support?
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Also, this isn’t the account where I have my main website, which is: http://www.familyhouston.org
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Hi there,
When you say your site isn’t working, what exactly isn’t working? If you are able to access the dashboard, you are logged into the account.
I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look. Your site is hosted with Go Daddy. They should be able to assist you since they have access to your account.
https://www.godaddy.com/help/contact-godaddy-customer-support-20320
The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
You will need to create a new WordPress.org account as it is not associated with your admin login. It is a totally separate forum.
The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.
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