cant login wordpress
-
cant connect to any of the followed sites, some of them hosted on different hosting companies, the passwords are correct the usernames are correct and there still issue with loging in
try on 2 different mac computers, safari browser chrome and opera.
speak with, c-panel, bitnami, and AWS , every thing good from their side.
cheche and cocies was cleared, browsers are re-installed, all the sites are under my mail and wordpress
please assist.Self-declared URL: myonyx.store, israsteam.com, driftahyanai.com, goldproductions.co, alfateam.ltd
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to moderators and staff)
-
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your sites on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. As a result, we do not have access to your site and are not familiar with the source of your issue. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ ThUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask GoDaddy for direct assistance in completing the steps in that article; they would be in the best position to help. Thanks!
-
thank you for the answer, if you can please advice how godaddy is releted? as they only host my domain and not the wordpress.
-
You’re right. GoDaddy only hosts your domains. Most of your sites are hosted on Amazon’s AWS platform. So, to get help, you need to contact their support team.
For help regarding the WordPress installation on those sites, you can post on the official WordPress.org support forums: https://wordpress.org/support/forums/
We’re WordPress.com, the hosting provider which is different than the WordPress.org software used to power your sites. You can learn more here: https://wordpress.com/support/com-vs-org/
- The topic ‘cant login wordpress’ is closed to new replies.
WordPress.com Forums 