Can’t make a Purchase for Premium Plan

• 

  shannoneverybettycom · Member · Mar 12, 2024 at 12:23 pm

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  Hi there!

  I want to avail for a premium plan however it says that I am authorize to view the purchase page. What to do with this?

  Many thanks.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Mar 13, 2024 at 7:46 am

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  Hi there!

  I just checked your site and noticed that the site was created using a different WordPress.com account. Your current account, @shannoneverybettycom, was added as an Author. That’s why you don’t have access to all the administrative tools for this site.

  Did you create the site, or did you have someone else create it for you? If it was only you, it means the other account is yours. And you’ll need to log out of @shannoneverybettycom and log into the other account.

  If you’re having trouble with logging into the other account, you can send an email to passwordhelp@wordpress.com with all the details, and our account recovery team will assist you via email.

  Thanks!