Can’t select database
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Hey!
Our company website (www.vuosanta.fi) is built in WordPress and out of nowhere we get a ‘can’t select database’ error, the website is offline and the system does not even recognize our account anymore.What can we do? Why is this happening?
We would need to fix this immediately as we cannot access our reservations calendar now.We have not changed anything in months and everything was functioning fine.
The site I need help with is http://www.vuosanta.fi. It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
With that said though, you’ll need to contact your hosting provider’s support about this.
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Hey,
Thank you for getting back to us.
I didn’t realize the .com and .org are different entities, I’ll continue my search there.Thank you for your time!
Best regards,
Erkki
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