Card info

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  jerryclemons · Member · Jun 12, 2017 at 11:47 pm

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  I need help NOW…….You say, ‘Card Info. Expiring’ – NOT! I updated card info. weeks ago, so why am I getting this message?

  The blog I need help with is: (visible only to logged in users)

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  jerryclemons · Member · Jun 12, 2017 at 11:54 pm

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  Here’s what you sent me:
  Card Expiring
  Previously Billed To

  [redacted]
  We’ll still attempt to charge the card we have on file, but the best way to keep your subscription is to click the button below and update your credit card details.

  Keep my subscription

  Thank you for using WordPress.com!
  Luca, Happiness Engineer

  Need help? No problem!
  Our Happiness Engineers are here to answer your questions & help you set up your site.
  Contact Support | Manage Account
  Automattic Inc., 132 Hawthorne St, San Francisco CA 94107, USA

  Automattic is the parent company of WordPress.com, Jetpack, WooCommerce, and more. We’re over 500 people working from 50-plus cities, and we’re always hiring.

  Card info. was updated WEEKS AGO! Are you a hacker??

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  gemmacevans · Member · Jun 13, 2017 at 2:24 pm

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  Hi jerryclemons,

  The upgrades mentioned in this email are owned by kingdavidshouse — please log in to that account and reply here. Once you’ve done so, I will be able to look into this further for you.

  Thanks!

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  jerryclemons · Member · Jun 14, 2017 at 2:30 am

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  So, your original email sent with the following link:
  https://en.forums.wordpress.com/topic/card-info?replies=1
  Which I replied to (here) is not correct? Hmmmmm…….
  At any rate, I attempted to do what you requested. Logging in to “kingdavidshouse” tells me this:
  User jerryclemons Cannot Access the Dashboard Requested
  You are logged in as “jerryclemons” and do not have the necessary privileges to access the dashboard for “kingdavidshouse”. If you are not “jerryclemons”, please log out, and log back in with your username. If you are “jerryclemons” and you need access, please ask an administrator of the site to invite you.
  You have made this ridiculous exercise in futility a vicious circle of dead ends & false attempts at solving YOUR problem….I can only assume you want this. Therefore, I choose to not waste any more time in this facade.
  Toodle-oo.
  I am,
  jerryclemons,
  256.706.2043
  06-13-17, 9:30pm cst

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  gemmacevans · Member · Jun 14, 2017 at 10:21 am

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  Hi jerryclemons,

  You are logged in as “jerryclemons” and do not have the necessary privileges to access the dashboard for “kingdavidshouse”.

  The message you are seeing indicates you are trying to access the other account while logged in as jerryclemons. Please sign out of this account and then login as kingdavidshouse.

  If you are unable to login, please clear your browser cache before trying to login as kingdavidshouse again. There are instructions for different browsers here:

  Solve Common Browser Issues

  Once you’ve done that, you should be able to access the other account.