Cart Issue

  • Unknown's avatar

    When someone inputs their info to get shipping pricing under Calculate on the cart, I get an error message that says ‘Country is Required’ even though I entered the country (US). Everything works fine when you add the info in the Check-Out page.

    It seems to involve the plugin WooCommerce Blocks, but I’m not 100% sure. Can you please help me resolve this issue? Thank you.

    The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.

  • Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

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