Cc info in another account

  • Unknown's avatar
    rosebudhealthcare · Member ·

    I went in to renew rosebudhealthcare.net. I clicked renew. Followed instructions to update my cc and after I updated the info I clicked visit site and it was rosebudhealthcare.com. My cc info is in the wrong account. The system allowed me in another account and won’t let me in the right account. I need help.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, it looks like the domain rosebudhealthcare.net is actually registered with GoDaddy. You’ll need to go to GoDaddy to renew your domain.

    If you’ve accidentally registered a new domain (rosebudhealthcare.com) here at WordPress.com, you’ll need to cancel it within 96 hours from registration to receive a full refund. Please see this guide https://wordpress.com/support/domains/cancel-refund-a-domain/

    I’ve also tagged your thread for Staff assistance.

  • Unknown's avatar
    kaichicha · Member ·

    Hi @rosebudhealthcare,

    If I understand correctly, you’re trying to renew rosebudhealthcare.net. Could you please clarify whether you’re referring to the domain registration or your WordPress.com plan?

    I checked your WordPress.com account and saw that your paid plan was not renewed successfully. If you’d like to restore it, you’ll need to purchase the plan again.

    You can follow the steps in this guide to upgrade your plan: Upgrade your plan

    Let me know if you need any further assistance.

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