Change Favicon Issue

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  nataliethisisthepa · Member · Jun 10, 2021 at 2:00 pm

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  I’m trying to change my site’s favicon, but when I go to Appearance > Customize I don’t see the option to click Site Identity. Every support page says this is where I can change the favicon, but it isn’t showing up as an option in the backend. Can you please advise why this is and where I can go to implement a favicon? Thanks!

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  staff-blorbo · Staff · Jun 10, 2021 at 7:38 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  nataliethisisthepa · Member · Jun 10, 2021 at 7:58 pm

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  It’s http://cachecreate.org/

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  staff-blorbo · Staff · Jun 10, 2021 at 8:09 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.