change of IP address

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  descenttheatre · Member · Oct 22, 2012 at 8:48 am

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  Hi

  I have an externally hosted domain name and email addresses. I have updated the MX code in your custom DNS but the email still won’t work. I contacted my domain provider and they advised me that I needed to change my IP address from 74.200.243.251 to point to 176.74.26.65 instead but that I need to contact you to do this.

  Can you please let me know if you’re able to do this and if that will allow me email access?

  Thanks so much!

  Keziah
  Blog url: http://otbprodblog.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Oct 22, 2012 at 6:54 pm

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  It looks like you’re setting an A Record for mail, when you should be setting a CNAME record.

  I recommend asking them one more time for the correct MX and CNAME records.

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  descenttheatre · Member · Oct 22, 2012 at 7:52 pm

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  Have sorted it now – thank you!

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  staff-blorbo · Staff · Oct 22, 2012 at 8:48 pm

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  You’re welcome!