Changed Domain Name Now Site Won’t Load

  • Unknown's avatar
    rob1c1c482ca62d · Member ·

    I did the simple thing of changing the sites URL manually by just deleting the URL text and typing the new domain name I purchased, but now the website will not load and there seems to be no going back? Would be great if somebody knows how to fix this or if anybody knows WordPress UK customer support contact number??

    The site I need help with is yourhouseyourmove.co.uk. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • staff-blorbo · Staff ·

    Hello, we do not offer phone support, however your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/ (they also do not offer phone support).

    Your hosting provider’s support team may also be able to assist.

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