Changed email and password, but have to sign in with old info! Grrr!

  • Unknown's avatar

    So my old email address may have been compromised and I have spent all day wrestling with wordpress, trying to get my settings changed with a new email address and password. It will send the confirmation email to the new address. I click on the link and save the changes. Then I go back to wordpress and it does not recognize the new email address or password when I sign in. Had to use the old one just to get on here! This is killing me! There wasn’t this much drama dealing with my bank! What am I doing wrong?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Please help! There doesn’t appear to be any support except for this forum!

  • Unknown's avatar

    This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email. Volunteers who have been answering questions here for years longer than Staff have been on Staff answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

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  • Unknown's avatar

    Hi there,

    I’m sorry for the trouble you had updating your account email address. I just confirmed your requested change, so you should be able to log in with your new email address and password. Please let me know if you have any questions!

  • Unknown's avatar

    I still had to sign in with my old email address and it still says the change is pending.

  • Unknown's avatar

    Okay, the change appears to have taken effect. Thank you for looking into this matter.

  • Unknown's avatar

    I’m glad it’s working for you now! Please let me know if I can help with anything else.

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