Changed mobile number

  • Unknown's avatar
    thiagogdias · Member ·

    Hi, I recently changed my phone number due to the fact that I recently moved to a new country. I didn’t remembered that I had the 2 factor authentication active on my account and while I was trying to update some settings in my account I received a pop-up window requesting an SMS verification code sent to my old phone number. How could I update my phone number while also making sure my account stays safe.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    It looks like you’ve managed to change your phone number since posting this, but let us know if you still need any help.

    I see you’ve also set a recovery phone number, but it’s the same as your 2FA number. Please consider changing that to a different number – a family member or a friend you trust – so you have a backup option should your phone ever be lost.

    Also make sure to print out your recovery codes and keep them somewhere safe as an additional backup.

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