changeset_post_save_failure help

  • Unknown's avatar
    getgiftonline · Member ·

    I am in the process of customizing the layout, design and color scheme for my webstore and have come across a couple of problems.

    Changes I make aren’t saving and I keep receiving the following message
    “changeset_post_save_failure”. I have looked online for a solution but i cant seem to find one.

    Also, when creating custom menus for the header and footer, i select the items (pages) i wish to have displayed and they dont appear within the structure box for me to reorder. I have tried via the Menus tab and through theme customization.
    From Appearance->Menu I can add them footer menu but I can’t actually arrange their order since they don’t actually appear in the menu list in front of me.
    When trying to do that from Appearance->Customize it works but when you try to Publish again gives changeset_post_save_failure
    I have already tried 6 themes and the issue persist with each of them. Please assist.

    This was the reply from the server hosts:
    Thank you for contacting our Help Desk.

    The issue appears to be caused by the database of the site.

    I just recreated the issue and this is what was logged in the server error log:

    Code:
    [Wed Oct 03 18:35:43.800126 2018] [:error] [pid 15282] [client 87.118.135.129:32956] WordPress database error Duplicate entry ‘2000’ for key ‘PRIMARY’ for query INSERT INTO wpx3_posts (post_author, post_date, post_date_gmt, post_content, post_content_filtered, post_title, post_excerpt, post_status, post_type, comment_status, ping_status, post_password, post_name, to_ping, pinged, post_modified, post_modified_gmt, post_parent, menu_order, post_mime_type, guid) VALUES (1, ‘2018-10-03 17:35:43’, ‘2018-10-03 17:35:43’, ‘{\n \”astra::nav_menu_locations[footer_menu]\”: {\n \”value\”: -1257728841290823700,\n \”type\”: \”theme_mod\”,\n \”user_id\”: 1,\n \”date_modified_gmt\”: \”2018-10-03 17:35:43\”\n },\n \”nav_menu[-1257728841290823700]\”: {\n \”value\”: {\n \”name\”: \”test\”,\n \”description\”: \”\”,\n \”parent\”: 0,\n \”auto_add\”: false\n },\n \”type\”: \”nav_menu\”,\n \”user_id\”: 1,\n \”date_modified_gmt\”: \”2018-10-03 17:35:43\”\n }\n}’, ”, ”, ”, ‘publish’, ‘customize_changeset’, ‘closed’, ‘closed’, ”, ‘665386e8-41c6-43a1-a875-302de39849b2’, ”, ”, ‘2018-10-03 17:35:43’, ‘2018-10-03 17:35:43’, 0, 0, ”, ”) made by do_action(‘wp_ajax_customize_save’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WP_Customize_Manager->save, WP_Customize_Manager->save_changeset_post, wp_insert_post, referer: https://getgiftonline.com/wp-admin/customize.php?return=%2Fwp-admin%2Fnav-menus.php

    Clearly there is an issue with the database of the site.

    Please note that we are not the developers of your site and we are not familiar with its coding and configuration. We are not familiar with its plugins, themes and internal functions.

    Therefore we will not be able to assist you with this issue. At this point I can only suggest you to consult with a professional developer about this. Of course if any further server-sided assistance is required please contact us again.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi getgiftonline,

    A member of staff has already replied to you here:

    https://en.forums.wordpress.com/topic/issue-with-database/

    Closing this duplicate thread.

  • The topic ‘changeset_post_save_failure help’ is closed to new replies.