Changing administration email address

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  wfycadmin · Member · Feb 4, 2021 at 11:24 am

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  I am updating our main user for the website as our previous main Administrator no longer works from us. I am looking to change the Administration Email Address and I have requested to do this via the settings page and it states ‘This address is used for admin purposes. If you change this, we will send you an email at your new address to confirm it. The new address will not become active until confirmed.’ However, I have not received an email to confirm this. I have tried to cancel and resend the request many times and still have no luck. Any advice?

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  staff-ozmodiar · Staff · Feb 4, 2021 at 4:36 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  wfycadmin · Member · Feb 5, 2021 at 10:10 am

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  https://wfyc.co.uk/

  Thanks!

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  staff-mckluskey · Staff · Feb 5, 2021 at 10:20 am

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  Oh, I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.