Changing domain (merged)
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I am not set up with Gate.com. If changing to WordPress, will everything that I have written such as blogs remain the same? Also how do I get help; right now I am not able to get into my site stating a problem with possible plugins.
I don’t have a site linked to this WordPress.com account
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Will I receive answers to my help questions via my email address? Also, I am not able to log in to my site. It states ‘There has been a critical error on this website (www.aligningwithsoul.com). Please check your site a dmin email inbox for instructions. which I cannot do.
I don’t have a site linked to this WordPress.com account
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Hey there, I’ve merged your two questions since parts of them overlap. Our response will appear here in our forums, but you’ll get an email notification as well.
Regarding the error, you’ll want to sort that out first. We aren’t able to administer that site like we can with the ones hosted here on our servers. But here are a few ideas:
– If you didn’t get the email about the error, ask your host to see if the email is stuck on their server
– Ask your host to check error logs
– If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
https://wordpress.org/support/article/managing-plugins/#manual-uninstallation– Ask your host to help you restore a good backup if needed.
Going forward, here’s the best way to find help with your self-managed WordPress installation:
https://wordpress.com/support/help-support-options/#word-press-org-supportHere’s the difference between that and our services:
https://wordpress.com/support/com-vs-org/#overview-of-optionsHoping this helps!
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