Changing my URL

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  a14s23z18b19m22j6j9e3 · Member · Jul 11, 2016 at 7:17 pm

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  I recently chatted with someone from WordPress to end one account and start another. He refunded me the prorated amount for the rest of the year and started a new account. He assured me that all of my old content (posts, pages, photos, etc.) would be gone, but I ended up having to delete it all manually. Now my new URL redirects to my old one, which he said would no longer exist. I can’t figure out how to get in touch with someone from customer service to solve this issue.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 11, 2016 at 7:18 pm

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  http://www.missyoumail.com/ is not hosted by wordpress.COM. It is a wordpress.ORG software install that we do not provide support for.

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  timethief · Member · Jul 11, 2016 at 7:20 pm

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  missyoumail.com is hosted by BlueHost not by wordpress.COM
  Hosting provider: BlueHost
  WHOIS: Click Here
  IP Address: 69.195.124.62
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  You are posting to the wrong support forum. We provide support only for wordpress.COM hosted sites. Our support docs are only for wordpress.com hosted sites and we do not provide support for
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/