Changing picture

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  sahamhiller · Member · Jan 1, 2020 at 1:16 pm

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  Anyone else having problems changing their picture?

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  staff-zinnia · Staff · Jan 2, 2020 at 2:37 pm

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  Hi –

  Please be more specific about which picture is giving you trouble. Is there an error message?

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  sahamhiller · Member · Jan 2, 2020 at 11:58 pm

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  I’m getting the error message

  Hmm, your new profile photo was not saved. Please try uploading again.

  I’m doing exactly what I’ve always done, using a piece of clipart from my pictures folder.
  Thanks for your reply

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  kokkieh · Staff · Jan 3, 2020 at 6:55 am

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  So you’re trying to update your account profile photo at https://wordpress.com/me/?

  What is the file type of the image, what is the file size, and what are the actual image dimensions?

  Are you able to upload it if you go to https://en.gravatar.com/gravatars/new instead?