Changing the Administration Email Address
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I am trying to change the administration email address on my WordPress site. When I put in the new email to change the admin to, it says it will not change it until I confirm through the email they send to that account. However, I am not getting any email to that account or any other account we try. It seems as if the email is getting lost somewhere and it will not let us change the admin email. I have reached out to tech support, the hosting company, and the web developer and none of them can figure this out either.
The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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