Charge

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  carltontedford · Member · Aug 17, 2020 at 4:56 pm

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  Hi my name is Carlton Tedford, and I see that wordpress deducted 48usd from my bank account can you please explain these charges, thank you.

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  staartmees · Member · Aug 17, 2020 at 5:18 pm

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  You can check that charge at https://wpchrg.wordpress.com/. if you still have questions, you can contact the billing team from that page.

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  kokkieh · Staff · Aug 18, 2020 at 9:56 am

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  Hi there,

  $48 is the renewal cost of our Personal Plan, but the account you’re using to post here has never bought any plans from us. This means the plan likely belongs to a different username account.

  Does trusteeremodel.com ring a bell? While that domain is not currently showing a WordPress.com site, it is connected to one using our Personal Plan, and that plan recently renewed with payment details that matches the name you provided in your post above.

  If that’s your site, but you don’t remember the login details, please follow our account recovery steps at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

  If that’s not your site/domain, please follow the instructions on the page @staartmees linked to above instead to find what site this charge is for.