Charge
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Hello, I need assistance. I have been going around in circles on your website and waiting to get a response back. I was charged and nothing is showing up on my account. I need to be able to see these charges on my account or at least receive a receipt by email. Nothing was sent to my email. I also would like to cancel and request a refund. How can I get this issue taken care of quickly.
The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack.
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Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Bluehost. Therefore, you need to contact them regarding your issue.
We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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