Charge 9/27 and 10/07

  • Unknown's avatar
    cuhministryhi · Member ·

    We were double charged for our website of $499…we haven’t heard any response. Sent in multiple inquiries, through billing, talked to multiple experts who gave us dead end resolutions, but no one has helped or resolve this issue. We we still have that extra charge. We would like a refund as we were double charge for the same thing, and want a full refund but it seem nothing has fixed this. It’s like we are running in circles…and now we’ve past the 30 day mark. This is ridiculous to not have a call center that can IMMEDIATELY fix this.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    This isn’t a double charge.

    You bought a two-year Business Plan from us on 28 September. You then manually renewed that plan for an additional two years on 8 October.

    You cancelled that plan on 5 November, and were refunded the second payment from 8 October which was still within the refund period at that time. However, at that point you were already well past the 30-day refund period for the original payment on 28 September, so that payment was not refunded.

    I have now refunded the original payment as well. You should receive the full refund in about 10 business days, depending on your bank’s processing times.

    I don’t see any tickets submitted by your account to our billing support team about this matter, like you were advised by our community experts. You also never replied to our community experts when they asked if you wanted the issue escalated to a staff member. You could have escalated those tickets at any time, which would have ensured a member of our staff reply to you.

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