Charge for disused site

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  sophieblackman · Member · Oct 25, 2020 at 1:18 pm

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  I was charged £51 for an old domain name on WordPress that I have never used. I want to cancel this domain name and get a refund for the £51. Please let me know who I can speak to about this, as I cannot find a UK telephone number for this company. Thank you

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  justjennifer · Member · Oct 25, 2020 at 2:05 pm

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  Hi there, I only see a free WordPress.com website that you opened last year but never used. What is the domain name you are wanting to cancel?

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  sophieblackman · Member · Oct 25, 2020 at 2:58 pm

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  Hi there, I think it is called ontoast. That’s the only one I can think that this charge might be linked to. I thought about starting that website years ago, but I never did it.

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  staff-ozmodiar · Staff · Oct 25, 2020 at 5:47 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.