Charged 35.88 in another account I own–I dont know which one

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  villarrealandbeyond · Member · Jul 5, 2018 at 1:26 pm

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  Hi,

  I got charged today $35.88 to my card ending in [redacted], $35.88, and I dont even know which account that is. Please let me know which email is associated with it so I can at least access that subscription. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jul 5, 2018 at 2:55 pm

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  Hi there,

  Can you please try and find the transaction ID associated with that charge so we can help you find the associated account?

  Here’s how to retrieve the transaction ID from your card statement:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  If you find the ID DO NOT SHARE it in this public forum. Just let us know and we’ll contact you privately.

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  villarrealandbeyond · Member · Jul 5, 2018 at 3:00 pm

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  Okay, I do have the ID. Who do I tell?

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  gemmacevans · Member · Jul 5, 2018 at 4:04 pm

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  Hi spaniardchi,

  Great! I’ve sent an email to the address on your Account Settings page, so you can send us the transaction ID there.

  Please let me know if that email doesn’t come through.