charged for an inactive account

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  sarahjeanwrote · Member · Dec 18, 2019 at 11:30 am

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  Hi there, I was charged a renewal fee without warning for an inactive account. It’s been cancelled now and I’m hoping to be able to get a refund, or for you to approve a charge reversal from my bank. Thanks.

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  kokkieh · Staff · Dec 18, 2019 at 12:58 pm

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  Please see the reply we sent you via email about an hour ago, and continue working with us in that email ticket to resolve this, as that’s a better place to help with billing issues than here in the public forums.

  Let us know here if you didn’t receive Kyle’s reply via email.