Charged twice

  • Unknown's avatar
    thelowryblog · Member ·

    Apr 18, 2024
    Domain Registration
    thelowryblog.com
    Annual subscription
    View receiptEmail receipt
    £19.20
    (includes £3.20 VAT)

    Mar 3, 2024
    Domain Registration
    thelowryblog.com
    Annual subscription
    View receiptEmail receipt

    Hello,

    We have been charged twice for the same thing. Please see billing. Can you please refund this?

    Natalie

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • mgozdis · Staff ·

    Hi there! I see the domain auto-renewed on 2024-03-03 and then it was also manually renewed an additional year on 2024-04-18  This extended the domain expiration for two years until 2026-04-02.

    Domains are refundable within 96 hours of purchase. We’re unable to provide a refund for the manual renewal at this time since it’s outside the refund window and the expiration date has already extended.

    The good news is that you won’t need to renew the domain until two years :)

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