Charged yearly for unknown account

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  keenanem31bd5b2bab · Member · Mar 20, 2026 at 8:18 pm

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  I’m being charged yearly for an account but I don’t know what that account is. I don’t have a url or access to whatever email is associated with the unknown account. I have the transaction id from my bank.

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  justjennifer · Member · Mar 21, 2026 at 8:06 am

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  Hi there, if you believe the charge is from WordPress.com, you can check out that charge on our secure site at https://wpchrg.wordpress.com/

  If it doesn’t find the charge, you’ll be given the option to contact the billing team directly.

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  keenanem31bd5b2bab · Member · Mar 21, 2026 at 12:50 pm

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  I know I’m being charged by WordPress. Now that it’s confirmed, what do I do to stop it when I don’t have access to the account or the email associated with it?

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  staff-barett · Staff · Mar 24, 2026 at 6:39 am

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  Hi there!
  
  We’ve replied to your email with the details about the charge and the WordPress.com account associated with it. We’ve also shared steps to regain access to the WordPress.com account there. For any further help, please continue the conversation there.

  I’ll go ahead and close this thread for now.