Charges and login

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  themalawiproject · Member · Apr 1, 2024 at 6:21 pm

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  Hello.

  We are being charged 144.48 from wordpress.com that is unidentified and the wpchrg.com doesn’t work even though I entered it exactly as it was shown. There is no way to identify this charge nor talk to anyone at WP to find out what it is. Also, we have another site that we cannot enter because we got locked out for some reason and we do not have the associated email address or it is an old email address because no reset links are coming through. Still have all the login info but WP locked us out.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Apr 2, 2024 at 5:15 pm

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  Hi there!

  I don’t see any charges on the WordPress.com account you’re posting from. Could you locate the transaction ID for the payment to WordPress.com? Here’s how to find it.

  Once you get it, please send it to our account recovery team using the form here. You can also send it to passwordhelp@wordpress.com so that our team can help you log into the correct account and cancel the subscription if you no longer need it.

  We’re unable to help with account issues in the forums. So, please send our account recover team the transaction ID using one of the methods mentioned above.

  Thanks!