Charges on card for unknown account
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I have charges on my debit card for an account that I don’t know the email to and WordPress account recovery form says the website doesn’t even exist. I need to cancel the charges. I have tried cancelling my card but somehow WordPress got the updated details and I am still getting charged.
On feb 21st 2026 I got transaction ID BJZ67TFXK for $75.88AUD. I have found that this charge is related to HRMOA which is a work committee I was involved in in 2021 (the charges have been from 2021 onwards). We have a website but it’s not even hosted by WordPress. So I don’t even know the URL or email to recover the site to cancel the charges. Please help!!! -
With HRMOA do you mean the Hunter New England Resident Medical Officers’ association – https://www.hrmoa.com.au/
According to https://wordpress.com/site-profiler/https://www.hrmoa.com.au that site and domain aren’t hosted by wordpress.com.
On first sight, the transaction ID doesn’t correspond with our Transaction ID’s – https://wordpress.com/support/billing-history/#find-your-transaction-id-in-wordpress-com
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yes I mean the association. I agree, it’s not hosted by WordPress. However I am getting charged twice a year and when I search the charge transaction ID on WordPress it tells me it is from “HRMOA”. Help!
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WordPress.com doesn’t charge twice a year, only monthly or yearly.
You created the account lilyfitz1234f4bc1116 only a few hours ago, so that account cannot be charged since 2021.
I’m quite sure those charges are not made by wordpress.com. To be sure, check that charge at https://wpchrg.wordpress.com/.
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hello, you’re right I made this account only a few hours ago to post this question as I can’t log into the account I am being charged for!! Does anyone know if there is a phone number I can call for help?! Are there any staff I can email? The AI chatbot is giving me no help! I have screenshots proving that the charge is from WordPress, I can search it on that hyperlink with the receipt code and it says it is charging for “HRMOA”! I’m at my wits end
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Hi @lilyfitz1234f4bc1116a, thank you so much for bringing this to our attention!
I’ll be reaching out to you via email shortly so we can continue helping you from there.
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