Client browser issues

  • Unknown's avatar
    partyrentalltd · Member ·

    Many of our clients and staff have Internet Explorer. Many are having issues viewing the blog. When clicking “continue reading”, the page pulls up blank. Unfortunately we cannot ask our clients to use a different browser as we have thousands of clients. Can you assist with some toubleshooting from your end?

    Thank You

  • staff-blorbo · Staff ·

    If they absolutely have to use IE, the best that I can recommend myself is to make sure they are at least using IE 8, preferably IE 9, and of course IE 10 will give the best experience, but it’s not available on all Windows versions.

    Beyond that, I recommend contacting the developer directly for help: http://premium-themes.forums.wordpress.com/forum/currents

    For future reference, there will be a link for the specific Premium Theme support forum under Appearance -> Themes in your blog’s Dashboard, but the theme needs to be active and you need to be signed in as the user who purchased it in order to see it.

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