Close Account

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  blacksquirrelcoffeeroasters · Member · Aug 18, 2019 at 1:47 pm

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  When I close my account, it says that there is a problem and to contact support?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Aug 18, 2019 at 3:20 pm

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  Hi there, is it possible you purchased a Premium theme or other upgrade that needs to be removed first? https://en.support.wordpress.com/manage-purchases/#removing-purchases

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  staff-ozmodiar · Staff · Aug 18, 2019 at 5:49 pm

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  That is exactly the case. You have purchased the theme Moka. That purchase is keeping the system from letting you close your account.

  Would you like me to remove the Moka theme upgrade from your account?