Close account

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  retro80computer · Member · May 14, 2023 at 8:48 pm

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  I get something about active subscriptions when i want to close my account ?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · May 15, 2023 at 6:44 am

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  Hi there!

  It appears you have no active subscriptions on this WordPress.com account. Did you receive an email about it? Please reply to the email from the same email address you received it in, and we can help you with this further.

  If you want to close your account and delete your WordPress.com site permanently, you can follow the steps here:

  

  Close My Account

  in WordPress.com Support

  4 min read

  Closing your account deletes all sites you own and all their contents. After a few weeks, the data will be entirely purged from our system, and at this point, the process cannot be reversed. How to Close Your AccountAlternatives to Closing an AccountCancel Purchases FirstUsernames Cannot be Re-used After ClosureRe-using an Email AddressAccount Restoration How to Close Your Account You c

  Feel free to let us know if there’s anything else you need and we’ll be happy to help.

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  retro80computer · Member · May 18, 2023 at 8:55 pm

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  I still get that subscription thing.

  

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  fstat · Staff · May 19, 2023 at 11:37 am

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  Hi there,

  I’ve just looked into your account @retro80computer, and I see no active upgrades on it. That means you should be able to proceed with closing your account without any issues.

  However, if you’re still encountering the message about active subscriptions, let’s try a couple of troubleshooting steps. Firstly, please ensure that you’re logged into the correct WordPress.com account, which in this case should be @retro80computer.

  If you’ve verified that and still are facing issues, it could be a cache issue with your browser. Clearing your browser’s cache often helps in such cases. Here are the steps for the most commonly used browsers: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

  I’m hoping this will help you resolve the issue. If not, don’t hesitate to reach back out. We’re here to help!