Close my account

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  nancyshimmies · Member · Mar 19, 2021 at 2:25 pm

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  I now longer have a wordpress site and no longer need this account. Trying to close it but I keep getting an error.

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  staff-ozmodiar · Staff · Mar 19, 2021 at 3:30 pm

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  Hi,

  Are you following the instructions here:

  https://wordpress.com/support/close-account/

  What is the specific error you are seeing?

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  nancyshimmies · Member · Mar 19, 2021 at 4:43 pm

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  Hi, thank you for your reply.

  Yes those are the instructions I have been using.  The specific error I am seeing is

  ” ! Sorry there was a problem with your account. Please contact support. ”

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  staff-doublebassd · Staff · Mar 19, 2021 at 5:25 pm

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  Hi there,

  You have an Akismet subscription that is still active that is preventing you from closing your account. Please let me know if you want me to close that subscription for you.

  Thanks,

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  nancyshimmies · Member · Mar 19, 2021 at 8:06 pm

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  Ah. That makes sense. Yes. Please close the subscriptiom for me. Thank you.

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  staff-doublebassd · Staff · Mar 19, 2021 at 8:08 pm

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  Hi there,

  I went ahead and canceled your subscription. Let us know if you have any trouble deleting your account.

  Thanks!