Close This Account

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  ritas76 · Member · Apr 13, 2020 at 5:10 pm

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  I’ve been trying to close this account since yesterday and keep getting a message telling me to contact support but without a plan here I am unable to contact support.

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  staff-zinnia · Staff · Apr 14, 2020 at 12:11 pm

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  Good Morning –

  The only site that I see left on the account is lifeloveandfriendship.com which has a Jetpack plan. Are you okay with us removing that so you can proceed? Let me know.

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  ritas76 · Member · Apr 14, 2020 at 2:00 pm

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  Please remove it. Thank you.

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  staff-blorbo · Staff · Apr 14, 2020 at 5:44 pm

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  Your Jetpack plan has been removed.

  You can now close your account following this guide: https://wordpress.com/support/close-account/

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  ritas76 · Member · Apr 14, 2020 at 6:02 pm

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  Unfortunately, I’m still getting the message “contact support” with no way to contact support.

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  staff-blorbo · Staff · Apr 14, 2020 at 6:15 pm

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  Ah, I found one more, you have an Akismet anti-spam plan under your account here.

  Since Akismet uses WordPress.com’s account system, we would also have to cancel that plan before you can close your account.

  Would you like us to proceed with that?

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  msgwesterly · Member · Apr 14, 2020 at 6:24 pm

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  Thanks, I cancelled the Askimet account and was able to close the account. This reply is from my other account. Thanks for all your help.

  Rita