Closing account

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  geminimusing81 · Member · Jul 17, 2019 at 3:32 pm

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  I thought that I had cancelled this last year when I got a refund. I don’t want this anymore and would like a refund and this site closed.

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  staff-doublebassd · Staff · Jul 17, 2019 at 4:43 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  geminimusing81 · Member · Jul 17, 2019 at 4:49 pm

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  (email visible only to moderators and staff)

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  supernovia · Staff · Jul 17, 2019 at 5:38 pm

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  Ah, we meant log out and log back in as that user, but it looks like you’ve done that and were able to get your refund.

  Just as a heads up, it can take several business days for that to route back properly and appear on your statement. If you cancelled immediately after purchasing, the refund may not appear at all — the entire charge might have simply been voided.