Closing account

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  aronshadbolt · Member · Oct 3, 2023 at 12:32 pm

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  My account hasn’t been closed since I requested it

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 3, 2023 at 1:00 pm

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  Hi there,

  To be able to close your account, I need to downgrade your site, which was on the Business plan. This process will delete all of that site’s contents, so I need your confirmation before proceeding.

  We genuinely value your feedback and would love to know why you decided to cancel your plan and close your account. Is there something specific you weren’t happy with? Anything we can assist you with or improve upon?

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  shadboltaron · Member · Oct 3, 2023 at 1:51 pm

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  Thanks for your reply.

  I have already downgraded my plan. So you can now proceed with deleting my account.

  Thank you

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  shadboltaron · Member · Oct 3, 2023 at 2:00 pm

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  Actually I want to make sure you are deleting the right one as I have 2 accounts. The one I wish to delete is aronshadbolt

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  shadboltaron · Member · Oct 3, 2023 at 2:01 pm

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  Do I need to send you a message from my other account?

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  fstat · Staff · Oct 4, 2023 at 9:02 am

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  We need you to message us from the @aronshadbolt account and confirm that you agree to the site downgrade process as described in my previous message. If you agree, we’ll downgrade your site and then you’ll be able to close the account on your own.