Closing account – refund

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  msleahkelly8 · Member · Dec 11, 2019 at 1:09 am

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  I was charged on November 26 an amount of 66$. I have not used WordPress and I would like these funds refunded please.

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  kokkieh · Staff · Dec 11, 2019 at 4:55 am

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  Hi there,

  For what site were you charged?

  The WordPress.com account you’re using to post here was only created 4 hours ago, doesn’t own any sites, and has never bought any upgrades from us.

  It’s impossible to know what charge to refund if we don’t know what site or account it is for, and we can only refund an upgrade if it’s the account that owns it requesting it.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.