Closure of Account + Refund
-
Hello WordPress, my annual subscription was recently renewed and my card was charged yesterday erroneously. I had attempted to close my account after receiving my 30-day renewal notice (received it yesterday) and it wasn’t deactivated. I’m requesting a closure of my account and a refund of the annual fee, as I will no longer need it. Due to Covid, I recently lost my job and honestly it’s extremely important for me to get this refund quickly.
-
Hi there,
I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
Let me know if you have any questions.
Thanks!
-
I’m requesting a closure of an account as I don’t need it. (email visible only to moderators and staff) I purchased it on April 16, 2020 and today April 17, 2020. I am requesting a full refund. Can someone help.
-
Yes, we can help now that you’re in the right account. What are your plans for the domain therhavonfinancegroup.com? That’s included with your purchase. Is it ok to cancel the domain too?
-
I purchased my domain name from google domain.com. So I own it. I’m going thru blue host to host my sight and they already offer word press for me. this is why i need to cancel this.
-
Hey there,
I have canceled your subscriptions refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
-
- The topic ‘Closure of Account + Refund’ is closed to new replies.
WordPress.com Forums 