Cloudflare

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  khalri4life · Member · Sep 26, 2019 at 3:28 pm

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  I have hosting with WPstarter.
  They have help with setting up the DNS to Cloudflare.
  Currently my site is down and I can’t log in.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 26, 2019 at 4:53 pm

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  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to WPstarter and see if they can assist you with getting the site back up.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!

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  khalri4life · Member · Sep 26, 2019 at 5:05 pm

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  Thank you.
  This clear a lot up.

  I struggle to get assistance from WPstarter, but will try again.

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  staff-doublebassd · Staff · Sep 26, 2019 at 5:59 pm

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  You’re welcome.

  Maybe Cloudflare can also provide some insight. Have you tried reaching out to them?

  https://support.cloudflare.com/hc/en-us/articles/200172476-Contacting-Cloudflare-Support