Clover Collective

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  jenanninga · Member · Apr 6, 2017 at 2:15 am

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  We are no longer using this blog and did not want to renew. Please refund and cancel.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 6, 2017 at 2:29 am

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  Hi there,

  Premium themes have to be removed by Staff or transferred to another WordPress.COM hosted site of yours before the site they are on currently can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  If Staff removes the theme for you, you won’t be able to get it back. And, if you delete the site, its name will not become available again, so do not use that option to “start over”. If you’ll confirm you understand that, Staff will act for you.

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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  jenanninga · Member · Apr 6, 2017 at 2:32 am

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  I never asked for an upgrade

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  timethief · Member · Apr 6, 2017 at 2:38 am

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  I apologize for my confusion.

  We are no longer using this blog and did not want to renew. Please refund and cancel.

  If no upgrade was purchased then why is a refund expected?

  What is the exact URL starting with http:// of the site you referring to please?

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  timethief · Member · Apr 6, 2017 at 2:44 am

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  clovercollective.com is hosted by Dreamhost, not by wordpress.com.

  If that is the site in question, it is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  re: wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  kokkieh · Staff · Apr 6, 2017 at 7:40 am

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  Hi there,

  Your account does not own any upgrades on WordPress.com and has never bought anything from us. The only site in your account is http://livingthesweetstuff.wordpress.com and is on the free plan.

  If you have another site, please provide the address and I can take a look.