Colleague cannot access their account

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  bengallienne · Member · Apr 28, 2026 at 5:36 pm

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  I have a colleague who is unable to access their WordPress site to renew their domain, and cannot login here to post a request for assistance.

  They also have tried the account recovery process but the system is not recognising the domain as a wordpress site even though it is. They are therefore unable to contact customer support directly.

  Would someone from support be able to contact me please so that I can put you in touch with them to help?

  Thanks in advance

  The blog I need help with is: (visible only to logged in users)

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  elcristofue · Staff · Apr 29, 2026 at 10:14 am

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  Hi @bengallienne! Thanks for letting us know about this.

  If your colleague needs help regaining access to their account to renew their domain, they can email us directly at help@wordpress.com. We’d be happy to assist them further from there.