Complaints…

  • Unknown's avatar
    amacasa · Member ·

    I CAN¨T get my pictures into my blog. The last picture took me an HOUR!!!
    Do you think I should change my blog portal?
    I may be small to you, but I’m on the Swedish list all the time. But I´m fading. Beacause I’m not blogging enough, And that’s YOUR fault!
    I’ll think that I will change. But I am too small for you to care…
    Blog url: http://amacasa.wordpress.com/

  • staff-blorbo · Staff ·

    I can’t see anything that would cause your images to upload so slowly besides on a slow connection on your end. Keep in mind that the upload speed offered by most ISPs is usually 10% of their download speed.

    I see that you have been uploading several photos in the past, including 5 today. Is this a new problem for you?

  • Unknown's avatar
    amacasa · Member ·

    It was quite new. Started last week, I think. And it’s that kind of fault that happens “sometimes”… Very annoying.

    It can be10-20 attempts before the picture is possible to download. Often I have to restart the computer before it works. And it’s not the computer that is infected, I have three computers, and it’s the same with all of them.

    My problem is not the speed. When I push the button to get a picture into my blog, the url often stops with “…._iframe=1” and then nothing happens. I don’t get the next window.

    When the url is complete, (with width and heigth) I get to the next window. Then the button “Choose files” VERY often is out of order, nothing happens when I push it. Nothing.

    When it DO work and I get the picture to my blog an can se it, it has happend that the picture is gone when I have saved the post.

    I use a lot of pictures in my blog, and do 2 – 4 posts every day. When it takes an hour to do one post with ONE picture and a few words… Maybe you can imagine why I’m “a bit” irritated?

  • Unknown's avatar
    chrisrudzki · Member ·

    Sorry for the frustration, but it sounds you may be experiencing a connection issue.

    Could you try clearing your browser’s cache and cookies:
    http://en.support.wordpress.com/browser-issues/

    Then try resetting your modem and any other network equipment you’re using.

  • Unknown's avatar
    amacasa · Member ·

    I have tried that already. Today I’ve changed my browser from IE to Google chrome. I really hope that it will help. Otherwise I think I have to change the platform for my blog from WP to someone other.
    I would be very sorry for that, because I like WP very much. At least I did before my troubles started…

  • Unknown's avatar
    chrisrudzki · Member ·

    Can you provide a few more details for me?

    What is your IP address?
    http://www.whatismyip.com/

    Can you try loading the following sites and provide trace routes for any that are not working for you or that are running very slowly?

    http://sat.wordpress.com/
    http://ord.wordpress.com/
    http://luv.wordpress.com/

    How to do a traceroute on Windows:

    1. Go to Start -> Run
    2. Type “cmd” and press Enter
    3. When the command prompt comes up, type in tracert sat.wordpress.com and press Enter
    4. We are looking for anything that shows a large number of timeouts. If you see anything like that, copy and paste the results into a reply here.

    You can send us the results here: help@wordpress.com

    Please also include a link to this thread ( https://en.forums.wordpress.com/topic/complaints ) in your email.

    Thanks!

  • Unknown's avatar
    amacasa · Member ·

    I’ve done what you asked for, but I can’t find your email-address?

  • Unknown's avatar
    amacasa · Member ·

    Ooops! I found the email-address now, in your mail. So I’ve already sent the mail.

  • staff-blorbo · Staff ·

    Thanks, we’ll reply via email as soon as we can.

  • Unknown's avatar
    chrisrudzki · Member ·

    Thanks for sending us the results. I’ve sent you a reply to your email. Let’s continue the thread there.

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