Concierge Session 'pick date/time' screen not working

  • Unknown's avatar
    sanderscampos · Member ·

    Hello

    I literally just upgraded my account to the business plan and was offered a 30 minute concierge session, but when I get to the screen to pick a date/time, it is blank. I cannot move forward from this point. I feel a bit disappointed in the fact that I haven’t even been with the upgrade for 15 mins and I am already having issues. Can someone please help me?

    Thanks
    Mary

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Please check again on Monday, then you should be able to schedule a session.

    Once a year all the staff from our company come together for a week for team building, training, planning, etc, and that is happening next week. Because of that there are no sessions available to book next week.

    Our scheduling system allows bookings a week in advance, so on Monday it will be possible to start booking sessions from Monday 9 October onwards again.

    In the meantime, we will still offer limited live chat support for Business Plan customers during US business hours next week, and we’re replying to all email support requests, so you can submit a support ticket at https://wordpress.com/help/contact

    We’re also happy to help you here in the forums, but private support is available to you at the link above.

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