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Forums / Confirm email from user that does not exist

Confirm email from user that does not exist

  • Unknown's avatar
    viviana6ad345db03 · Member · May 11, 2026 at 9:43 pm
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    Hello, I have received from (email visible only to moderators and staff) a reminder to activate an email for a user that does not exist. Wrong username which logs on when I clicked on activate email.

    Activate viviana6ad345db03

    When I log in, this user is not listed under Users.

    You can see the correct logged in username and the 3 approved users. No: viviana6ad345db03

    Can you help? What caused this? Just disregard? Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    benitoalba · Member · May 11, 2026 at 11:38 pm
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    Hi there! The username in the email appears to be your account username, which is also the username showing here in the forum.

    The Users screen shows accounts that have access to that specific site. If this same account has a role there, it should be represented in that list, though it may not show with the exact label you’re comparing against.

    If you recognize the email address and account, this may be a WordPress.com account email confirmation rather than a new site user. If you don’t recognize it, don’t use that link again until staff checks the account details.

    I’ve flagged this for WordPress.com staff to take a closer look.

  • Unknown's avatar
    viviana6ad345db03 · Member · May 12, 2026 at 2:54 am
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    Thank you for your response. btw: it is a wordpress.com account. But we are on wordpress.org. So I’m not sure why wordpress.com would ask me to confirm this username and my correct email. Since we are on wordpress.org, should I delete this username and close the wordpress.com account? Thanks again!

  • Unknown's avatar
    staartmees · Member · May 12, 2026 at 8:20 am
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    You created that account yourself on 27 April, otherwise you wouldn’t have access to it. If you are using Jetpack on your site, you must have a wordpress.com account. That email asks you to confirm the email address of that account.

  • Unknown's avatar
    robertghetau · Staff · May 13, 2026 at 4:49 am
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    Hey @viviana6ad345db03,

    I checked your WordPress.com account and I can confirm that it is activated.

    What was preivously mentioned is correct, however, if you have any follow-up questions, please let us know!

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  • In: Support
  • 4 participants
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  • Last activity 7 hours
  • Latest reply from viviana6ad345db03

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